Episode 4 - AI just broke SaaS pricing

Per-seat pricing is collapsing — and most SaaS leaders won't see it until it shows up in a renewal they can't explain. For 20 years, SaaS charged by the head because humans did the work. AI just broke that link: smaller teams now produce more output, which means under per-seat pricing, vendors get paid less for delivering more. The model literally punishes you for building a better product. In this episode, I break down the structural shift underneath the headlines — the data showing pure per-seat pricing in freefall, the outcome-based models already live in the market (Intercom at $0.99 a resolved ticket, HubSpot at $0.50 a resolved conversation), the hybrid bridge most companies are actually crossing, and the deeper change almost nobody's talking about: when you charge for outcomes, your pricing page stops being a price list and becomes a promise. If you lead revenue, product, or customer at a software company, the question isn't whether this reaches your category. It's whether you'll have repriced — before a competitor reprices you. 🔔 SaaS Evolved tracks the future of software as it gets rebuilt around AI — the structural signal, not the headline. If you're a founder, exec, or operator making calls you can't reverse, subscribe so you see the shift before it lands on you. #SaaS #AI #Pricing #B2BSaaS #FutureOfSoftware #AIagents #ProductLed #RevOps #GoToMarket #SaaSPricing