Communicating with Care: Best Practices for Designing Benefits Notices

As federal policy rapidly reshapes America's safety net, communicating benefits information with clarity and care has never mattered more. During this webinar, PPL's team presents our best practices for benefits communication design, with a focus on reducing errors, improving comprehension, and making notices more accessible to the people who depend on them. We share findings from our work with the Arizona Department of Economic Security to redesign SNAP and Child Care Assistance notices, including insights from research with program participants and practical content and visual design tips you can apply to your own communications.