474. A Winning Volunteer Fire Department Culture - Chief Tyson Converse

What does it take to build a volunteer fire department where people actually want to serve? In this episode of National Fire Radio, Jeremy sits down with Chief Tyson Converse of the West Glens Falls Fire Department (Queensbury, New York) to discuss the leadership philosophy that has transformed department culture and helped bring *12 new members through the doors in just seven months.* Chief Converse shares why retention starts with respect, how treating members like family creates long-term commitment, and why a healthy culture is the single greatest recruitment tool any volunteer fire department can have. The conversation explores mentorship, leadership, balancing tradition with innovation, and the importance of building an organization where firefighters genuinely want to spend their time. The discussion also highlights West Glens Falls' newest addition to the fleet, an HME Ahrens-Fox Core 62 Spectr II pumper. The department's decision-making process behind selecting a spec apparatus. From hot-dip galvanized frame rails and stainless-steel construction built for harsh upstate New York winters to the practical compromises that shortened delivery time, Chief Converse explains how thoughtful planning led to an apparatus designed around the department's operational needs. This isn't simply a conversation about a fire truck, it's about leadership, culture, community, and building a volunteer organization that will continue serving its citizens for generations. Topics Covered • Building a volunteer culture that attracts new members • Leadership through respect and mentorship • Retention before recruitment • Volunteer fire service challenges and opportunities • Community engagement and organizational growth • HME Ahrens-Fox Core 62 Spectr II overview • Spec apparatus vs. custom builds • Fire apparatus design for harsh winter environments • The future of the West Glens Falls Fire Department Subscribe to National Fire Radio for conversations that preserve the traditions of the fire service while embracing the innovation shaping its future.