NEAPWA Chapter Connects: Shine A Light On Public Works Successes

Public works and facilities departments play a vital role in maintaining the infrastructure and services that communities rely on every day. Yet their successes often go unnoticed, while challenges receive the most attention. In today's environment of increasing budget constraints, workforce shortages, environmental pressures, and declining public trust, agencies have an opportunity to strengthen credibility by clearly defining and consistently delivering on service expectations. In this recorded webinar, participants explored practical strategies to improve efficiency, transparency, and accountability through effective asset management and service delivery practices. The discussion focused on establishing realistic service levels, understanding the relationship between funding and community expectations, and using data to develop and maintain strategic asset management plans. Viewers will gain valuable insights into how thoughtful planning, performance measurement, and communication can help public works professionals better serve their communities while ensuring long-term stewardship of critical infrastructure. The concepts presented demonstrate how organizations can strengthen public trust, increase their ability to deliver dependable service over time, protect public investments, and effectively manage community assets. Originally presented on May 28, 2026 Hosted by the T2 Center at UConn Presented as part of the New England Chapter Connects Series by the New England Chapter of the American Public Works Association (NEAPWA).