1% руководителей умеет делать это правильно

You talk to an employee, explaining the mistake and what to fix. They nod, "Yes, I understand." A week later, they bring back the same thing. Employees often have nothing to do with it; the problem lies in the format of your feedback. In this video, I detail five mistakes that 99% of managers make, and a five-step formula that allows the employee to propose a solution and take responsibility for it. This formula works in any situation: a mistake, a missed deadline, a breach of agreement, a poor result. Watch to the end; most managers skip the fifth step. That's why the conversation doesn't produce results. This tool is one of the modules in my signature program, "Master of Management." It's a live online program for managers, where each tool is practiced using real-life cases from your team. The next stream is in September. Sign in by pre-registering: link to the form: https://academy.posnikova.ru/my8 00:00 Why feedback is about changing a person 00:48 Who I am 02:24 Why 99% of managers don't give feedback 03:02 Mistake 1: Talking about personality, not facts 04:36 Mistake 2: Giving feedback based on emotions 06:20 Mistake 3: Abstract and "high-level" 07:29 Mistake 4: Turning feedback into a monologue 09:13 Mistake 5: Conversation without a clear agreement 10:19 The formula for high-quality feedback: 5 steps 11:04 Step 1: State the fact without judgment 11:33 Step 2: Explain the importance and consequences 12:33 Step 3: Open-ended question - return responsibility 14:18 Step 4: Precise solution and support 16:14 Step 5: Verification and agreement control 17:56 What does the formula provide and why is such a leader expensive? 18:50 "Master of Management" program: how to get in