Internal vs. external cleaners — how to decide what's right for your business | Breezeway Academy

Should you hire in-house cleaners or work with an external cleaning company? It's one of the biggest decisions you'll make in your vacation rental operation, and there's no one-size-fits-all answer. In this video, Koryn Okey, VP of Community and Engagement at Breezeway, breaks down both models honestly so you can choose the approach that's right for your business, your portfolio, and where you are right now. What you'll learn: • The key differences between internal, external, and hybrid housekeeping models — and the real tradeoffs of each • Why in-house cleaning gives you more control but requires more infrastructure to support it • Why external cleaning companies reduce your management burden but can create accountability and consistency gaps if expectations aren't clearly defined • How a hybrid approach works — and why many experienced operators combine both models to balance control with flexibility • The five factors that should drive your decision: portfolio size, geographic spread, turnover volume, brand standards, and internal capacity • How to use Breezeway to standardize cleaning processes and maintain accountability regardless of which model you choose If your operation has struggled with inconsistent quality, missed cleans, or team burnout, this video will help you identify whether you have the right structure in place — and what to do about it. __________________________________ Learn more about Breezeway's property operations and experience platform: https://www.breezeway.io/demo   / breezeway     / breezeway.io     / heybreezeway     / heybreezeway