Client Communications: The Art of Phone Triage

One of the most important jobs for a veterinary client service representative (CSR) or any member of the veterinary team who answers the phone is to determine how to handle calls from concerned pet owners. Learn how our front desk staff handles phone triage and when to involve the technician team with answering medical questions over the phone. #clientcommunications #CSR #veterinary - - - - - - - - - - - - - - - - - - Learn more about what atdove can offer you ► https://atdove.org Follow our Instagram ►   / atdoveorg   Follow us on Twitter ►   / atdoveorg   Like us on Facebook ►   / atdoveorg   - - - - - - - - - Disclaimer: DoveLewis Emergency Animal Hospital’s (“DLEAH”) atdove.org™ platform provides educational content as a teaching guide for licensed and trained Veterinary medical professionals. This content requires advanced medical knowledge and is not intended to be used by the general public. DLEAH does not enter into a veterinary/client relationship related to the content provided on its atdove.org platform. DLEAH makes neither express nor implied warranties regarding the use of this content. While DLEAH endeavors to keep the information provided on atdove.org as up to date and accurate as possible, we make no representations or warranties of any kind, express, implied, statutory, or otherwise, about the completeness, accuracy, reliability, viability, suitability, or availability with respect to the information or training at atdove.org. Any reliance you place on such information provided on atdove.org is strictly at your own risk. In no event will DLEAH be liable for any loss or damage arising out of your use of atdove.org or the information provided on the site, including without limitation, indirect or consequential loss or damage, or any other loss or damage whatsoever.