MSP as a Service: The First Elastic Service Provider Model for Modern MSPs - Juan Fernandez

Discover how “MSP as a Service” helps MSPs launch, scale, and regain profitability with a fully white-label NOC, SOC, and service desk built on ITIL operations and CIS/NIST-aligned security frameworks. Juan Fernandez and Knock Doc deliver 24x7 US-based support, tight SLAs, and profit-first pricing with no contracts or long-term commitments, enabling day-one margins of 40–50% for many MSPs. Positioned as the world’s first “elastic service provider,” MSPaaS lets partners choose 8–5 or 24x7 help desk, modular NOC services, and flexible tool stacks per client, including OEM relationships with major software vendors. Human-first operations are intelligently augmented with AI so MSPs can focus on strategy, business outcomes, and managing change instead of ticket noise. Ideal for new MSP startups, $1–10M providers, franchises, and private equity rollouts, MSP as a Service supports co-selling, margin design, white-label contracts, and QBR systems to “crack the code” of MSP operations. Learn more at msp-as.com or connect with Juan Fernandez on LinkedIn. Thanks for Watching! All Things MSP is a community for managed IT service providers, IT service providers and independent computer repair people who want to grow their businesses and share best practices. From their managed services pricing, business plan or even support automation, we discuss it all. IT service business owners of all types can participate and share business ideas. We also invite IT service vendors who support the channel to participate as well so long as they follow the group rules. Here is a short list of some of the topics we discuss: IT Services Marketing IT Services Sales IT Services Pricing IT Services Contracts & Managed Services Agreements Managed Services Automation & Processes Managed Services Tools Managed IT Services For more MSP related content please go to our Facebook Page:   / allthingsmsp   And join our private Facebook Group:   / allthingsmsp   Karl Palachuk’s Book Managed Services in a Month:    • Episode 21 - How To Lose Customers   The opinions and statements by myself or All Things MSP are my own and do not reflect the opinions or positions of Egnyte #MSP #ManagedServices #ITServices #ITServiceProvider #computerrepair #nosmallcreator