Wait until a team member replies: automate next steps instantly

In this tutorial, you’ll learn how to use the Until a User Replies Wait step to trigger your automation the moment a teammate responds. Ideal for support, sales, and success teams building workflow automation that reacts to internal activity, not just customer actions. Save time and advance contacts automatically right after a user reply. What’s new and how it helps you: Contact advancement: resume when a user replies or after a configurable timeout. If no timeout is set, the workflow waits until a reply. Multi-channel support: choose all or specific response channels to monitor. User selection: require replies from any user, the assigned owner, or specific teammates. Step-by-step setup: 1) Add a Wait action to your workflow. 2) Select User Replied as the wait condition. 3) Choose the response channel to listen for. 4) Pick the user type, and if using Specific Users, select the teammates to include. Once a reply is captured on a supported channel, the next steps run instantly, keeping conversations moving, reducing manual follow-ups, and ensuring timely handoffs. This update gives you precise control over who can advance a contact and through which channels, so your automations align with real team activity. Next step: Try the Until a User Replies Wait step in your workflow today.