Zendesk Omnichannel Routing | A Comprehensive Guide 👀

This week, we are taking a deep dive into Zendesk's Omnichannel Routing and everything you need to do to set it up properly. If you're looking to implement this great feature into your system, this is absolutely the video for you. Help grow the channel: https://www.youtube.com/@dominiccx?su... Here's what we cover: 00:00 - 01:12 - Intro and Summary 01:12 - 04:37 - 1. Prepwork 04:37 - 10:15 - 2. Configuration 10:15 - 12:25 - 3. Setup 12:25 - 13:39 - A word from our sponsor 13:39 - 15:55 - 4. Testing 15:55 - 16:36 - Conclusions and Outro Get some ebooks to learn how to get more out of your Zendesk and customer service system in general: https://roca.work/learn These will help you get better at Zendesk and: • Make sure you get the most out of Zendesk • Save time • Save money • Look at the right tickets • Have a productive team Get a ballpark here: https://roca.work/offers My email is: [email protected]