Rerelease: How Multivac Cut Technician Turnover in Half | Dave Sarazen | UNSCRIPTED Ep. 325

What if you could cut technician turnover in half? In this episode of UNSCRIPTED — originally released in 2024 and returning as part of our July rerelease series — host Sarah Nicastro sits down with Dave Sarazen, VP of Customer Service at Multivac, to explore exactly how his organization did it. Dave leads a team of around 200 across six US regions, including 110+ field service technicians serving the food and pharmaceutical packaging industries. Under his leadership, Multivac transformed their approach to recruiting and retention — and the results speak for themselves. In this conversation, Sarah and Dave cover: • Why COVID created the workforce crisis that forced Multivac to rethink everything • How a veteran hiring program now makes up 31% of the field service workforce — and why it works • Why Multivac stopped chasing experienced technicians and what they look for instead • The transparency-first approach to recruitment that sets clearer expectations and drives better retention • Creating structured career paths that give technicians multiple progression options beyond management • The apprenticeship program that is building a sustainable internal talent pipeline • How intentional communication and recognition strategies drive field team engagement • The 52–57 hour "sweet spot" for workload — and why going over or under both cause turnover • Why removing underperformers is as important as hiring well • The HR partnership that made all of it possible • Leadership lessons for building high-performing service teams "It is a career versus a job — and that is something we emphasize in recruitment and as they begin with the organization." A masterclass in field service talent strategy. Don't miss it. 🌐 Visit us at futureoffieldservice.com 📩 Subscribe to The INSIDER: futureoffieldservice.com/the-insider