How Smart Organizations Leverage Evolving Service Expectations​​

http://www.RonKaufman.com/subscribe Think service is just about customers? Think again!​ ​Service has come a long way from the days of service recovery and call centers. What started as fixing problems evolved into creating experiences. What began as damage control has become a competitive advantage. ​ ​But the evolution hasn’t stopped there. Service continues to change in ways that are reshaping entire industries. ​ ​Organizations at the forefront of this evolution are creating advantages that go FAR beyond traditional service metrics. ​ ​They are attracting more and better talent, strengthening their market position, and building long-term, sustainable success.​ ​Watch this clip from CX Summit Malaysia to discover where how service is evolving right now… and how you can stay ahead.​ #customerservice #customerrelations #customerexperience #business Ron Kaufman is an expert in Leadership Training, developing Customer Experience, and Customer Service Culture. He is also a renowned Keynote Speaker and New York Times Bestselling Author for the book “UPLIFTING SERVICE". Ron and his team deliver powerful insights and global best practices, enabling organizations to gain a sustainable competitive advantage through service excellence. The methodology developed by Ron over decades includes a proven architecture of service principles, leadership rules, and internal service culture that apply across all industries and cultures. For decades Ron has been leading a business consultancy that helps companies on every continent build a positive culture of uplifting service to deliver real business results. He focuses on creating productive, uplifting service experiences to inspire your customers, energize your team, and transform your service game. Notably, Ron has uplifted teams at Google, Harvard Business School, Singapore Airlines, Changi Airport, General Motors, Johnson & Johnson, Coca-Cola, Marina Bay Sands, LUX* Resorts, Microsoft, PWC, FedEx, BMW, Adecco, American Express, JP Morgan, and more. If you enjoyed this video you may want to watch Ron in action again here:    / ronkaufman   Stay in touch with Ron on social media! LinkedIn:   / ronkaufman   Facebook Page:   / ronkaufmanupliftingservice