The ITIL4 Service desk practice - a summary and overview

This video covers the ITIL4 Service desk practice - Consider best of breed ITSM tooling that allows you to integrate / add other practice modules. Watch more to get some useful tips and information about this practice. Consider your CX / UX and also the perception of the service being provided by your desk – its your front of house ! Your agents need to be particularly good at service attitude, empathy, effective communication, emotional intelligence, listening, problem-solving to ensure good perception. Regardless of how you do it – remember its about delivering VALUE and business outcomes !! – it supports real PEOPLE (with names) not just INC122343 remember its Dave from accounts ! Please SUBSCRIBE !