Scaling Loyalty: How Torrid and DHL Redefine Returns in Modern Retail

In this episode, join John Ball, VP of Supply Chain at Torrid, and Ryan Dupuis, Director of Onboarding and Client Experience at DHL Supply Chain, as they discuss Torrid’s returns transformation, customer loyalty and the partnership that enabled seamless omnichannel growth. Discover how they navigate change and what’s next for returns in modern retail. More information: https://dhl.com/ABNBpodcast Subscribe to our channel:    / dhl   Find us on: Facebook:   / dhl   Instagram:   / dhl_global   LinkedIn:   / dhl   Tiktok:   / dhl   For more information, visit our official website: https://www.dhl.com About this channel: Welcome to the official YouTube channel of DHL, the global market leader in the logistics industry and The Logistics Company for the world. In our videos, we guide you through our work space and show you moments of achievement and innovation with our partners. Hit the subscribe button now, stay up to date, and gain exclusive insights.