The Row Agnes 12 in Hippo Grey | Why I returned it

Hi everyone! I finally managed to get my hands on The Row Agnes 12 in Hippo Grey. But unfortunately, the bag had a few quality issues. I love this color much more than I liked the truffle one I had ordered previously, but for a "brand new bag" - the quality wasn't there. I reached out to La Garconne regarding the quality issue I saw and they said that isn't normal to their standards and this was a bag that was brand new they had just received and they were concerned as well. However they came back and said that they deemed this is “normal” for the material of the bag. They are waiving the return fee but I’m concerned now that someone else will end up with a bag with bubbling up leather… I tried. So for now, a new addition of handheld bag continues.. I am somewhat put off by the Agnes at this point and I may explore possibly getting the Marlo 12 (yes I know I said I didn't like the one I saw in the boutique, but I think it was it wasn't in black/deep brown color), or the Marcel. Let me know what you guys think, and thanks always for watching! Catherine P.s I’ve decided to sell my India 10 so I can purchase a bag in 12 or 14/15 size. It’s listed on eBay or if you are interested in lower price, I can accept bank transfer/zelle. https://ebay.us/m/W6AoLv email: [email protected] Instagram: catherineryt