How Chick-fil-A Built A World Class Culture (With VP of Chick-fil-A High Performance Leadership)

#podcast #learningleader #chickfila LEARN MORE ABOUT MY WORK: Podcast: The Learning Leader Show: https://learningleader.com/podcast/ Book: The Pursuit Of Excellence: https://learningleader.com/the-pursui... Book: Welcome To Management: https://learningleader.com/welcome-to... 00:00 - Intro 00:29 - How’s the Water? 02:14 - Key Learnings from The Early Years 05:25 - Key Career Moments 11:29 - The People of Chick Fil A 14:31 - Characteristics of Franchisees 18:01 - Selection Process of Franchisees 19:54 - The Magic Circle 31:21 - The Hopes & Dreams of Chick Fil A 33:11 - What is Your Leadership Language? 39:00 - The Impact of Writing 48:51 - Cultural Fluff vs Results 51:48 - What’s Next for Mark Miller? 53:11 - Life/Career Advice MY WRITING: Book: The Pursuit Of Excellence: https://learningleader.com/the-pursui... Book: Welcome To Management: https://learningleader.com/welcome-to... Mindful Monday: https://mailchi.mp/learningleader/min... Twitter:   / ryanhawk12   Instagram:   / ryanhawk12   MY PODCAST: The Learning Leader Show: https://learningleader.com/podcast/ RECOMMENDED INTERVIEWS: Daniel Pink: https://learningleader.com/danpink456/ General Stan McChrystal: https://learningleader.com/mcchrystal... Kat Cole: http://bit.ly/1OOLpjJ Seth Godin: https://learningleader.com/sethgodin390/ Simon Sinek: https://learningleader.com/sinekhawk348/ MY ONLINE SCHOOL: The Learning Leader Academy: https://learningleader.com/academy/ MY LEARNING LEADER CIRCLES: https://learningleader.com/leadership... GUEST NOTES: Mark Miller started his Chick-fil-A career working as an hourly team member in 1977. Mark's cell phone number is 678-612-8441. He asked that you text him your thoughts on this episode. In 1978, he joined the corporate staff working in the warehouse and mailroom. Since that time, he has provided leadership for Corporate Communications, Field Operations, Quality and Customer Satisfaction, Training and Development, and Leadership Development. During his tenure with Chick-fil-A, the company has grown from 75 restaurants to over 2,300 locations with annual sales approaching $10 billion. Mark began writing almost twenty years ago when he teamed up with Ken Blanchard, co-author of The One Minute Manager, to write The Secret: What Great Leaders Know and Do. He's now written 11 books that have sold over 1 million copies. His latest is called Culture Rules.  RECOMMENDED ESSAYS: The Difference Between Top Performers & Everybody Else: https://learningleader.com/kipchoge/ 2021 Year In Review & Goals For 2022: https://learningleader.com/2021review/ WHO AM I? I’m Ryan Hawk and I’m a writer, podcaster, advisor, and teacher. My favorite thing to do is have a deep, long-form conversation with a thoughtful person. Fortunately, I get to do that often on my podcast, The Learning Leader Show. I created The Learning Leader Show in 2015 as a way for me to follow my curiosity about leadership and excellence with great rigor. It has since been listened to by millions of people in more than 150 countries. Additionally, I’ve written and published two books. My first: Welcome To Management was named “the best leadership book of 2020” by Forbes. My second: The Pursuit of Excellence ranked at the top of the Amazon charts and Patrick Lencioni said, “this is a must-read book if you care to live an excellent life.” When I’m not recording podcasts or writing books, I try to help leaders be more effective. Some of the ways I do that: Hosting Learning Leader Circles (paid mastermind groups), 1:1 advising for executives, and my online school, The Learning Leader Academy. Additionally, I’ve delivered keynote speeches all over the world for thousands of people.