Customer Claims Management: A New Paradigm

Organizer: Tim Rama, PECB - https://www.pecb.com/ Presenter: Cyrus Karanja The webinar covers: • Customer focus and customer satisfaction as the corner stones of quality management systems. • Define the new way of handling claims and complaints • How to turn a hitherto difficult process into one where both sides come out feeling good. This webinar was presented by Cyrus Karanja, Systems Co-ordinator at Tetra Pak and a well-practiced professional with over 9 years of experience in the areas of Quality, Health, Safety & Environmental Management. Slides of the webinar: http://bit.ly/1LWWdij